<html><head><meta http-equiv="Content-Type" content="text/html charset=windows-1252"><base href="x-msg://48/"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Followup on room 2304.<br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><br class="Apple-interchange-newline"><b>Nick Kukich</b></span></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; "><b>Network Engineer</b></span></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">Verilan, Inc.</span></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; font-size: medium; ">503.710.5115</span></div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><br><br></div></span></div></span></div></span></div></span></span>
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<div><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1.0);"><b>From: </b></span><span style="font-family:'Helvetica'; font-size:medium;">Jesse Gump <<a href="mailto:JGump@cariberoyale.com">JGump@cariberoyale.com</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1.0);"><b>Subject: </b></span><span style="font-family:'Helvetica'; font-size:medium;"><b>RE: Connectivity issue in guestroom 2304</b><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1.0);"><b>Date: </b></span><span style="font-family:'Helvetica'; font-size:medium;">March 11, 2013 2:34:24 PM EDT<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; font-size:medium; color:rgba(0, 0, 0, 1.0);"><b>To: </b></span><span style="font-family:'Helvetica'; font-size:medium;">'Nick Kukich' <<a href="mailto:nkukich@verilan.com">nkukich@verilan.com</a>>, #CR-MIS <#<a href="mailto:CR-MIS@cariberoyale.com">CR-MIS@cariberoyale.com</a>><br></span></div><br><div lang="EN-US" link="blue" vlink="purple" style="font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div class="WordSection1" style="page: WordSection1; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">I went to check on room 2304 and was not able to repair the wired connection until the guest checks out. It wire mapped good with the Fluke and at the switch port it worked ok.<span> <span class="Apple-converted-space"> </span></span><span> </span><span> </span>I checked with the Front Desk and they said they could not do a room change.<span> <span class="Apple-converted-space"> </span></span>They will block the room for us to fix it when she checks out.<span> <span class="Apple-converted-space"> </span></span>I was however able to get her wireless working by deleting her Tower 2 profile and letting her create a new one.<span> <span class="Apple-converted-space"> </span></span>She was happy with that but really preferred the wired of course.<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Thank you<o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(225, 180, 44); text-transform: uppercase; ">JESSE GUMP<span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(102, 102, 102); ">PC Technician<span class="Apple-converted-space"> </span></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(225, 180, 44); ">CARIBE ROYALE</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(102, 102, 102); text-transform: uppercase; ">407.238.8127<span class="Apple-converted-space"> </span><b>DIRECT</b><span class="Apple-converted-space"> </span>| 407.238.8463<span class="Apple-converted-space"> </span><b>FAX</b><br>8101 WORLD CENTER DRIVE | ORLANDO, FLORIDA 32821</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br></span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(225, 180, 44); ">• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •</span><span style="font-size: 10pt; font-family: Arial, sans-serif; color: rgb(31, 73, 125); "><br><a href="http://www.thecaribeorlando.com" target="_blank" style="color: purple; text-decoration: underline; "><b><span style="color: rgb(225, 180, 44); letter-spacing: 2.4pt; ">thecaribeorlando.com</span></b></a><br><a href="http://www.youtube.com/user/thecaribeorlando#p/u/8/kMlyxlEc1FU" target="_blank" style="color: purple; text-decoration: underline; "><b><span style="color: rgb(225, 180, 44); ">View Our Video</span></b></a><br><br></span><a href="http://www.dep.state.fl.us/greenlodging/" style="color: purple; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; text-decoration: none; "><img border="0" width="53" height="60" id="Picture_x0020_1" alt="Green" apple-width="yes" apple-height="yes" src="cid:image009.jpg@01CE1E65.866F14C0"></span></a><a href="http://twitter.com/The_Caribe" style="color: purple; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; text-decoration: none; "><img border="0" width="48" height="39" id="Picture_x0020_2" alt="Twitter" apple-width="yes" apple-height="yes" src="cid:image010.jpg@01CE1E65.866F14C0"></span></a><a href="http://www.facebook.com/TheCaribe" style="color: purple; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; text-decoration: none; "><img border="0" width="48" height="39" id="Picture_x0020_3" alt="Facebook" apple-width="yes" apple-height="yes" src="cid:image011.jpg@01CE1E65.866F14C0"></span></a><a href="http://www.stashrewards.com/?q=cariber-91" style="color: purple; text-decoration: underline; "><span style="font-size: 10pt; font-family: Arial, sans-serif; color: blue; text-decoration: none; "><img border="0" width="120" height="41" id="Picture_x0020_4" alt="Stash Hotel Rewards" apple-width="yes" apple-height="yes" src="cid:image012.jpg@01CE1E65.866F14C0"></span></a><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p></o:p></span></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "> </span></div><div><div style="border-style: solid none none; border-top-width: 1pt; border-top-color: rgb(181, 196, 223); padding: 3pt 0in 0in; "><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Nick Kukich [mailto:nkukich@<a href="http://verilan.com" style="color: purple; text-decoration: underline; ">verilan.com</a>]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Sunday, March 10, 2013 6:12 PM<br><b>To:</b><span class="Apple-converted-space"> </span>#CR-MIS<br><b>Subject:</b><span class="Apple-converted-space"> </span>Connectivity issue in guestroom 2304<o:p></o:p></span></div></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span>It sounds like there may be a physical connectivity problem in her suite. Keith recommended that I send you guys an email with the details so you can followup tomorrow morning. Here's what I logged regarding the call:<o:p></o:p></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span> </span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; line-height: 15pt; vertical-align: baseline; "><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif; "><span>1.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif; ">Sunday, 5:15PM - Called from tower 2. Reported that Wifi was "useless". She'd connect to it and it would work, but only for 10-15 minutes. I asked her to connect to the wired to test but she had turned the machine off. Reported that she would try it wired and call back if she has problems.<span style="border: 1pt none windowtext; padding: 0in; background-color: rgb(255, 255, 204); background-position: initial initial; background-repeat: initial initial; ">-Nick</span><o:p></o:p></span></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; text-indent: -0.25in; line-height: 15pt; vertical-align: baseline; "><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif; "><span>2.<span style="font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman'; "> <span class="Apple-converted-space"> </span></span></span></span><span style="font-size: 10.5pt; font-family: Helvetica, sans-serif; ">Sunday, 5:30PM - Same caller. Issue persists. Had her run ipconfig and it's showing 'media disconnected'. She says she's getting an orange light on her NIC, though. Tried to reach on-call IT staff and just got voicemail. Will follow-up with them tomorrow. Called her and let her know. -Nick<o:p></o:p></span></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span> </span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span> </span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span>Thanks!<o:p></o:p></span></div></div><div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><br><span class="apple-style-span"><b>Nick Kukich</b></span><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span class="apple-style-span"><b><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">Network Engineer</span></b></span><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">Verilan, Inc.</span></span><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></div></div><div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span class="apple-style-span"><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; ">503.710.5115</span></span><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></div></div><div><p class="MsoNormal" style="margin: 0in 0in 13.5pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; "> </span></p></div></div><div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman', serif; "><span> </span></div></div></div><pre>NOTE: This e-mail may contain PRIVILEGED and CONFIDENTIAL information.
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