[ietf86-tech] Fwd: Connectivity issue in guestroom 2304

[Nick Kukich]

Followup on room 2304.

Nick Kukich
Network Engineer
Verilan, Inc.
503.710.5115



Begin forwarded message:

> From: Jesse Gump <JGump at cariberoyale.com>
> Subject: RE: Connectivity issue in guestroom 2304
> Date: March 11, 2013 2:34:24 PM EDT
> To: 'Nick Kukich' <nkukich at verilan.com>, #CR-MIS <#CR-MIS at cariberoyale.com>
> 
> I went to check on room 2304 and was not able to repair the wired connection until the guest checks out. It wire mapped good with the Fluke and at the switch port it worked ok.    I checked with the Front Desk and they said they could not do a room change.  They will block the room for us to fix it when she checks out.  I was however able to get her wireless working by deleting her Tower 2 profile and letting her create a new one.  She was happy with that but really preferred the wired of course.
>  
> Thank you
>  
> JESSE GUMP 
> PC Technician CARIBE ROYALE
> 407.238.8127 DIRECT | 407.238.8463 FAX
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>  
> From: Nick Kukich [mailto:nkukich at verilan.com] 
> Sent: Sunday, March 10, 2013 6:12 PM
> To: #CR-MIS
> Subject: Connectivity issue in guestroom 2304
>  
> It sounds like there may be a physical connectivity problem in her suite.  Keith recommended that I send you guys an email with the details so you can followup tomorrow morning.  Here's what I logged regarding the call:
>  
> 1.     Sunday, 5:15PM - Called from tower 2.  Reported that Wifi was "useless".  She'd connect to it and it would work, but only for 10-15 minutes.  I asked her to connect to the wired to test but she had turned the machine off.  Reported that she would try it wired and call back if she has problems.-Nick
> 2.     Sunday, 5:30PM - Same caller.  Issue persists.  Had her run ipconfig and it's showing 'media disconnected'.  She says she's getting an orange light on her NIC, though.  Tried to reach on-call IT staff and just got voicemail.  Will follow-up with them tomorrow.  Called her and let her know. -Nick
>  
>  
> Thanks!
> 
> Nick Kukich
> Network Engineer
> Verilan, Inc.
> 503.710.5115
>  
> 
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